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Welcome to the IT Support

The Supporter Team looks forward to hearing from you.

Our Vision

• to offer IT support for the ECG movement that promotes the common goodin accordance with our values

Our Mission

to give you, the active people in the movement,

• the best possible tools
• the best possible support in using them

It's easy ...

To send your request to us supporters, simply write an email to it-support@ecogood.org

This mail runs in our task management system JIRA and becomes a ticket, which can then be processed by us supporters (more on this below).

... but please: Help us to help you

In order to get your solution faster and from good-motivatedsupporters:
Please invest a few minutes to make your request understandable straight away - and save us all avoidable additional work through guesswork, incorrect analyzes, requests, etc.

Here are the most important points in brief:

You can find more details on this in the following sections.

Instructions and solutions here in the wiki

We document solutions here in the wiki for all problems that have occurred in the past.
So the probability is high that you will also find a solution to your problem here.

So please try to find a solution in the corresponding instructions / FAQ here in the wiki first:

• Navigate (on the left in the directory tree) to the desired tool
  or
• Search right here:
  

  Page Tree Search
  rootPage GENERAL:IT - Tutorials and more

Only if Wiki can not solve your question, then contact IT support.

Still getting stuck despite reading the instructions?

Contact us via email it-support@ecogood.org

We ask you to note the following (so that it remains easy for us all):

 If you would like to contact a specific person from support, please write to the central support address anyway so that someone else from the team can give you prompt assistance in the event of absence or overload.

How does it work "in the background"?

All inquiries by email to it-support@ecogood.org automatically generate a "ticket" in our task management system JIRA . Alternatively, you can log into JIRA via the ECG portal and create the ticket there, but the user interface takes getting used to.
The task management system has the advantages that

• we can flexibly process inquiries in the team and
• As a questioner, you can follow the processing

All events in the ticket that are important to you trigger an email to you .
You will be automatically informed when your problem has been solved or when there is a question.

You can send your answer to a question you have received from JIRA directly by email.

If the subject of your email contains the ID of the ticket ( SUPPORT-123 ), then this email will also be included in the log (in the JIRA case).
Otherwise a new case will be created and the matter will be confusing.

How can I access JIRA?

If you submit your support request with your Ecogood e-mail address, you will also have access to JIRA with the access data of this e-mail account and you can follow the processing of the request there. To use Jira, please read the  instructions  in the wiki.

If you send a request from a private e-mail address (perhaps because you do not yet have an ECG account ), you will have  limited access  to JIRA and can also observe your own case there.

In any case, you will automatically receive a notification from Jira with a link to the log of your case.

An example (currently still german)