Login problems

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This page shall help you with all kinds of login issues in the various ECG-tools.

Overview on the account types

We have different types of accounts in the ECG. To reduce confusion see the overview here

ECG-Account

Editors Account

The most important account for all our active members.
It contains

... for our Website-editors to login on web.ecogood.org, to work on our homepage.

The login is same as for ECG-Login.

The user name is (like the ECG-Account) firstName.familyName, but do not mix them up - it has a different password.

Problems in https://webmail.ecogood.org/ may have various causes:

Some mail accounts require (for security reasons) to set a new password after some months.
See details in Passwort des GWÖ-Account erneuern ("Reset")

Your Browser shows you these black bullets, but you are not sure, if this is the correct password?
You can make the hidden password visible. Just search in the web: https://www.ecosia.org/search?q=browser+show%20password
You are sure that you entered the correct password, but it is not accepted?
→ Refer to IT Support
Password forgotten?
→ do a reset under Passwort des GWÖ-Account erneuern ("Reset")
You are not yet registered?
→ Go here: Apply for an ECG Account

In a local Mail-Client (like Thunderbird, Outlook ...) these issues can occur:

If you can not login,
→ try to login via webmail (see above)

(Can look different per Mail-Client and type of problem)

Normally the reason is, that a service account's password is expired.
In this case see Passwort des GWÖ-Account erneuern ("Reset").

Enter only vorname.nachname:

... do not enter the Domain @ecogood.org:
Try to login to your e-mail (as it is using the same account)

As Chuck Norris is the gate keeper of the Datacloud you wont run into any trouble here!

Some login dialogs are case sensitive and have to be lower case, i.e. vorname.nachname!